Community mental health care reviews
Once a mental health care plan has been agreed, it is important for service users to have regular review meetings with their care coordinator to ensure that it continues to meet their needs. Involving people in their own care is essential as research has shown that it can lead to more effective decision-making and better health outcomes. The NICE quality standard for service user experience in adult mental health services states that service users should feel actively involved in making decisions about their care and treatment. This indicator uses data from the Community Mental Health Survey which asks a sample of service users from each trust several questions about their experiences.
The Community Mental Health Survey is sent to a random sample of service users from each trust aged 18 and over who received specialist care or treatment for a mental health condition within a specified time period.
The survey asks people about their overall care, crisis care, access and coordination of care, patient involvement, medicines and additional support.
Respondents who stated that they did not know/could not remember are excluded from the survey results. To enable national comparison between years, data is weighted to account for differences in response rates between trusts. A further weighting accounts for differences in response rates at a given trust in a given year, across age groups or gender. Respondents who stated that they had been in contact with mental health services for less than a year were removed from the base for these questions. Respondents who stated that they did not want to be involved in their care were also removed.
The Community Mental Health Survey underwent two major redevelopments in 2010 and 2014 to revise its methodology and questionnaire content to reflect changes in policy and best practice.