Confidence and trust in clinicians
Trust and confidence are key components of the clinician-patient relationship. There are many benefits which may accrue from a trusting relationship, including open communication of information, improved adherence to medical advice, improvement of health outcomes and better patient experience.
The national patient experience surveys ask service users whether they have confidence and trust in the doctors, nurses and other clinicians treating them.
These indicators draw on data from the Adult Inpatient Survey, the GP Patient Survey, the Children and Young People's Survey, the Emergency Department Survey, the Maternity Services Survey and the Community Mental Health Survey.
For each CQC survey, two weights were applied to the survey results data: a trust weight to ensure that each trust contributes equally to the England average, and a population weight, to make sure each trusts results are representative of their own sample and do not over represent groups such as older respondents. A combination of the two weights resulted in one single weighting which was applied to enable comparisons between years. Note that data from the most recent survey publications were used for comparison.
Our comparison across NHS services did not adjust for differences in survey populations; therefore, the results may not be directly comparable. For more information please see NHS England, National Patient and Staff Surveys.