Respect and dignity
The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 made it a statutory requirement that all service users must be treated with dignity and respect. It is also one of the key NHS values that is written in the NHS Constitution. This includes making sure that people have privacy when they need and want it, treating them as equals and providing any support they might need to be independent. The national patient surveys ask service users whether they felt that they were treated with respect and dignity.
These indicators draw on data from the Adult Inpatient Survey, the Children and Young People's Survey, the Emergency Department Survey, the Maternity Survey and the Community Mental Health Survey.
For each CQC survey, two weights were applied to the survey results data: a trust weight to ensure that each trust contributes equally to the England average, and a population weight, to make sure each trusts results are representative of their own sample and do not over represent groups such as older respondents. A combination of the two weights resulted in one single weighting which was applied to enable comparisons between years.
Note that data from the most recent survey publications were used for comparison. Our comparison across NHS services did not adjust for differences in survey populations; therefore, the results may not be directly comparable.
For more information please see NHS England, National Patient and Staff Surveys.