Support from immediate managers for NHS staff
The staff pledges, part of the NHS Constitution, define what the NHS expects from staff and what staff can expect from NHS employers. Staff pledge two is 'to provide all staff with personal development, access to appropriate training for their jobs and line management support to succeed'.
Support from immediate managers assesses the extent to which staff feel that their manager or supervisor provides them with support, guidance and feedback on their work and takes into account their opinions before making decisions that affect their work.
The key finding is made up of whether staff agree with several different statements. The agreement level indicated is then translated to a score for each question and possible scores range from 1 to 5, with 1 representing unsupportive managers and 5 representing supportive managers. In 2015 the indicator was changed, to also include the question: how satisfied are you with the support you get from your immediate manager?
For further information, please see the <a href="http://www.nhsstaffsurveys.com/Page/1010/Home/NHS-Staff-Survey-2015/">"NHS Staff Survey website"</a> and <a href="http://www.nhsstaffsurveys.com/Caches/Files/20160322_NHS%20Staff%20Survey%202015%20National%20Briefing_V2.pdf/">"Briefing note: issues highlighted by the 2015 NHS staff survey in England"</a>.
National averages include other organisations outside of the sectors shown in the charts, for example PCTs and CCGs.
In 2015, extra categories were created for acute trusts and mental health & learning disability trusts that are combined community trusts. Where these trusts were previously coded as either acute trusts or mental health & learning disability trusts, the analysis included them in the categories they were previously in.