Experiences of secondary care services

As part of the NHS Outcomes Framework, these indicators measure important elements of experiences of secondary care services by combining questions from the national patient surveys.

How have outpatients' experiences changed over time?

This indicator suggests that outpatients in England had a positive experience of outpatient care in 2011, a score of 79.5 out of 100 (where 0 is the worst score and 100 is the best score), which was a slight improvement from the 2009 score of 78.6 out of 100.

Source: 
Health & Social Care Information Centre, Outcomes Framework Indicator Portal

How have patients' experiences with A&E services changed over time?

This indicator suggests that patients in England had a positive experience of services in A&E departments, both in 2008 and 2012, with a very small decrease in patient experience score in 2012 compared to 2008 (average weighted score of 79.1 out of 100 compared to 80 respectively, on a 0 to 100 scale where 0 is the worst score and 100 is the best score).

Source: 
Health & Social Care Information Centre, Outcomes Framework Indicator Portal

How have inpatients' experiences changed over time?

This indicator suggests that patients in England had a positive experience of outpatient care in 2012/13, score of 76.5 out of 100 (where 0 is the worst score and 100 is the best score), which has been relatively consistent over time since 2003/04.

Source: 
Health & Social Care Information Centre, Outcomes Framework Indicator Portal

How satisfied were patient with their experiences of maternity services?

This indicator suggests that women in England had a positive experience of maternity services in 2010 (average weighted score of 77 out of 100).

Source: 
Health & Social Care Information Centre, Outcomes Framework Indicator Portal
About this data

For information on how the indicators have been constructed, please see the specifications for the individual indicators on the Health & Social Care Information Centre website.

These indicators are different from other inpatient and outpatient indicators on patients overall experience of care presented on this website, which are outside of the NHS Outcome Framework, as those are based on the responses to a specific individual question within those questionnaires rather than the combination of questions in these indicators.

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