People's feelings about their mental health care

To understand the quality of services that the NHS delivers, it is important to understand what patients think about their care and treatment. The survey of community mental health patients asked users several questions about their experiences.

Did people feel they were listened to carefully?

In 2016, 93% of people who used NHS mental health services felt they had been carefully listened to. However, the proportion of people who felt they were not listened to more than doubled over the previous six years, from 3% in 2010 to 7% in 2016. It should be noted that in 2014 the way in which the question was posed was changed to be slightly broader.

Updated November 2016

Did people feel they were treated with respect and dignity?

98% of people from 2010 to 2013 felt they were 'definitely' or 'to some extent' treated with dignity and respect. The proportion who felt that they had definitely been treated with dignity and respect decreased by 2 percentage points from 2010 to 2013. The proportion fell by a further 11 percentage points from 2013 to 2014, but the question posed in the survey was changed to refer to the organisation providing care, as opposed to the health or social care professional. In 2016, 7% felt they were not treated with dignity and respect.

Updated November 2016

Did people feel that they were given enough time to discuss their needs and treatment?

The proportion of people who felt that they had enough time to discuss their condition/needs or treatment has decreased over time, falling from 93% in 2010 to 89% in 2016. The question was changed in 2013 to ask about needs and treatment rather than condition and treatment.

Updated November 2016

About this data

The community mental health survey looked at a sample of people from each trust who used NHS mental health services. Use of a mental health service could include contact with psychiatrists or psychiatric nurses, mental health support workers, occupational therapists, psychologists, psychotherapists or other mental health as well as social care workers, including those helping people with dementia, depression or other types of mental health problem. The survey asked people their views of the service to see how well it worked and whether it could be improved.

These questions were answered by all who saw someone from NHS mental health services.

Respondents who had been in touch with mental health services for less than a year have been excluded from the base for this question.

Note: respondents who stated that they did not know/could not remember have been excluded. Results are based on unweighted data.

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