NHS dentist appointments and patients' experiences

Good access to NHS dentists and patients' experience of the services are an important aspect of good quality care. The GP Patient Survey gives patients the opportunity to comment on their experience of their GP practice and other local NHS services, including NHS dentistry.

Can patients successfully get an NHS dentist appointment?

In 2015/16, 59% of respondents to the GP patient survey had tried to get an appointment with an NHS dentist in the last two years. 93% of these people were successful in getting an NHS dentist appointment. This remains largely unchanged since 2011/12.

Updated August 2016.

What are patients' overall experiences of NHS dentistry?

In 2015/16, 85% of those who tried to get an NHS dental appointment in the last two years had an overall good experience of NHS dental services. This has increased slightly from 83% in 2011/12. 6% of respondents had a poor experience.

Updated August 2016.

About this data

The percentages are weighted and error bars in the charts presented here represent +/- 95% confidence intervals.

The earlier data points report financial year data. Since 2013/14, the data points represent responses to questionnaires sent in two waves, from July to September and January to March and therefore these data points do not represent a full financial year. In 2013/14 there is possibly a slight overlap with 2012/13 data, making them not fully comparable to the other data points in the series.

The number of respondents to the GP Patient Survey has decreased year on year. For more information, including technical methodology, see the NHS England, GP Patient Survey.


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