Patient experiences of primary care services

Good access to a general practice is important for many of us. The GP Patient Survey gives patients the opportunity to comment on their experiences of their GP practice and other local services.

What are patients' overall experiences of their GP surgeries?

The majority of respondents to the GP Patient Survey have said overall their experiences of their GP surgeries were good: 85% of patients said their experiences were either very or fairly good in 2015/16. This is a slight improvement on 2014/15 but still lower than previous years.

Updated August 2016.

Would patients recommend their GP surgery to someone who has just moved to the local area?

A similarly high percentage would recommend their GP surgery to someone who has just moved to the local area. This was 82% in 2011/2012 but decreased to 78% in 2015/16.

Updated August 2016.

What are patients' overall experiences of out-of-hours GP services?

The majority of patients are also happy with their overall experiences of out-of-hours GP services, but to a lesser extent than their overall experience of GP surgeries. Of the patients who responded in 2014/2015, 69% said their experiences of out-of-hours GP services were very and fairly good. This is an improvement on 2013/14 but lower than the percentage recorded in 2011/12 and 2012/13.

Updated August 2016.

About this data

The percentages are weighted and error bars in the charts presented here represent +/- 95% confidence intervals.

The majority of data points represent the data reported for financial years except for those covering July 2013 to March 2014, which represent responses to questionnaires sent in two waves, from July to September 2013 and January to March 2014 To reflect that these data points do not represent a full financial year, possibly overlaps slightly with 2012/13 data and therefore is not fully comparable to the other data points in the series, these data points are shaded a different colour.

The number of respondents to the GP patient survey has decreased year on year from 2,169,718 patients in 2009/10 to 903,357 for July 2013 - March 2014, which relates to participation rates of 39% in 2009/10 and 34% between July 2013 and March 2014.

In 2016, the questions around out-of-hours care changed and are no longer directly comparable to previous years. For more information, including technical methodology please see the GP patient survey website

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