Service users' perceptions of community mental health services
To understand the quality of services that the NHS delivers, it is important to understand what service users think about their care and treatment. The Community mental health survey asked users several questions about their experiences.
The Community mental health survey looks at a sample of people from each trust who used NHS mental health services.
Use of a mental health service could include contact with psychiatrists or psychiatric nurses, mental health support workers, occupational therapists, psychologists, psychotherapists or other mental health as well as social care workers, including those helping people with dementia, depression or other types of mental health problem. The survey asked people their views of the service to see how well it worked and whether it could be improved.
Due to changes in the questionnaire and methodology, data after 2010 are not comparable with data before 2008. There was no survey conducted in 2009. The questions changed in 2013 and again in 2014.