Service users' experience of community mental health services
Understanding what community mental health care is like for service users provides key information about the quality of services across England. The NHS Constitution commits the NHS to encourage patients to give feedback of their experiences and to use this to improve services. The Community Mental Health Survey asks a sample of service users from each trust several questions about their experiences.
The Community Mental Health Survey is sent to a random sample of service users from each trust aged 18 and over who received specialist care or treatment for a mental health condition within a specified time period.
The survey asks people about their overall care, crisis care, access and coordination of care, patient involvement, medicines and additional support.
Respondents who stated that they did not know/could not remember are excluded from the survey results. To enable national comparison between years, data is weighted to account for differences in response rates between trusts. A further weighting accounts for differences in response rates at a given trust in a given year, across age groups or gender.
The Community Mental Health Survey underwent two major redevelopments in 2010 and 2014 to revise its methodology and questionnaire content to reflect changes in policy and best practice.