Clinicians ignoring patients

The Adult Inpatient Survey is one of a number of key benchmark standards that is used by the NHS to reflect patient experience. The question: ‘did doctors or nurses talk in front of you as if you weren't there?’ is part of the 'Doctors and Nurses' section.

Do doctors or nurses talk in front of patients as though they aren't there?

The proportion of patients responding that members of staff talked in front of them as if they were not there has decreased overall for both staff groups between 2005 and 2015. Having been broadly constant for the six years, the proportion of patients who felt ignored began to decrease from 2011/12 when the proportion for nurses dropped from 22% to 19%, and from 27% to 24% for doctors. This stayed constant for three years and dropped further to 18% for nurses and 22% for doctors in 2015, with an increased sample size. Despite this recent improvement, there remains a proportion of patients who felt that staff talked about them as if they were not there. There is thus potentially still scope for improvement in this area of patient experience.

Updated August 2016.

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